Contact ZZCigar Customer Care
ZZCigar is an online store, and our customer care team handles every question directly by email and contact form. Whether you need help placing an order, storing your cigars, or tracking a shipment, you can reach us using the details below. We reply within one business day. You must be 21 or older to order.
How to reach us
- Email: support@zzcigar.com
- Contact form: available on this page; include your order number if you have one.
- Store type: online only. We do not operate a physical storefront, so please contact us digitally rather than visiting.
Support hours and response times
Our team works Monday through Friday and answers messages in the order they arrive. Weekend messages are picked up first thing Monday morning.
| Channel | Hours | Typical response |
|---|---|---|
| Mon-Fri, 9:00-17:00 | Within 1 business day | |
| Contact form | Monitored Mon-Fri | Within 1 business day |
| Order changes | Before dispatch only | Same day when possible |
Before you write in
Having your order number ready helps us resolve most questions in a single reply. For shipping delays, note that tracking updates can lag a day behind the carrier, and every delivery requires an adult signature with valid photo ID because these are tobacco products for adults 21 and over. Nicotine is addictive; please keep all products away from children and pets.